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How Ikano Bank eliminated friction in their loan application process and improved customer experience with the Neobits API.
Ikano Bank's Norwegian branch faced inefficiencies in its loan application process. Christian Gagnum, the bank's Head of Retail Partners & Direct to Consumer, explained the specific issues: "Previously, we had challenges with customers uploading incorrect documentation and eventually dropping off during the loan application process". This friction created operational hurdles and negatively impacted the potential customers experience.
To address these challenges, Ikano Bank integrated the API provided by Norwegian fintech company Neobits. Neobits CEO, Fredrik Zeiner-Gundersen, highlights the API's purpose: "Our goal is to empower financial institutions with goal is to empower financial institutions with seamless access to verified, real-time data. By connecting disparate public data sources through a single API, we enable our clients to make faster, more accurate decisions and automate critical processes". This API fetches, verifies, and structures customer information, allowing Ikano Bank to automate its credit check processes more effectively.
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